I know you guys are probably tired of hearing about my adventures with cashiers, but I just have to share this one, because it is really bugging me. It all started with a trip to our local grocery store. As you know, when I get to the register, I watch to make sure everything rings up correctly. This particular store has a card that they scan so I can get all the sale prices. My biggest pet peeve is when they start ringing up my order before I give them my card, because then the sale prices don't ring up. So as usual, the girls starts ringing me up before she scans my card.
I am watching everything, and notice that my biscuit mix rings up for $2.54 when the shelf had it marked at $2.21. I pointed it out to the cashier, and she says the sale price will come up at the end because she started before scanning my card. I tried to explain to her that it wasn't a sale price, but the shelf price, and she told me, quite rudely, that she would check it out when she finished ringing up my order.
Um, okay. (sound familiar?) She finally calls the manager over, and her goes to check the price. I am watching, and I see him go down the breakfast aisle instead of the baking aisle where I got it from. He comes back and says that the price was right, and I was mistaken. I told him, politely, that I don't think he checked the right spot, and asked if I could show him where I got it from. Sure enough, when he follows me over there, we can both see plain as day that I am right and the register is wrong. He turns and tells me that they are in the wrong spot, but he will give it to me for the $2.21.
That was all I wanted to begin with! I beat him back to the register, because he took every other box off the shelf, and told Junior that I was right. The cashier looked angry. When the manager came back over, he told her to just delete the item, and give it to me for free. I told him I wasn't after getting it free, I would gladly pay the right marked price. He said no, and the cashier gave it to me for free. I paid for my groceries, and she ripped the receipt off, pretty much threw it at me, and then turned her back to the register (and me). I told her to "have a nice evening" pretty sarcastically, because at this point I was livid. She was extremely lucky that I didn't come home and write local business reviews about her store and the way I was treated. I did, however, complain to the manager (who was about 20 years old) right in front of her about her attitude, and he pretty much blew me off.
What has happened to customer service? I wasn't asking for anything but the correct price, and I get treated like garbage. I have worked for the public all my life, from fast food to being a cashier, and was taught early on that no matter what, you smile and appreciate the customer. Because without them, you are out of a job.
I wish someone would teach that to today's generation.
No comments:
Post a Comment