at&t SUCKS!!!!

We switched to at&t a month or so ago, and I hate it. My internet connection sucks! I was spoiled with cable based internet. But, while hubby was out of work, our cable bill fell behind, and, we could not pay them. Which also means, as most of you know, I have been living with just channel 7 (cbs) on my tv. I was able to get nbc to come in, so I've been watching the olympics, but going from any and every channel imaginable, to NOTHING, just sucks.

So when hubby called to get at&t, they quoted us a monthly bill of $80 for phone and internet. Of course that did not include connections fees and modem fee, but they agreed to split that up over several months. So when we got our first bill of $155, we looked through it, and it seemed okay. We had a partial months on it, or so we thought, and the first of our installment payments.

Now, when we moved, we transferred everything here, and if you remember, I was offline for about a week while the idiots who work for them figured out what was wrong with my internet. It took like 6 guys 3 days of going to the wrong address and not knowing what the crap they were doing before it was finally hooked up. Oh, and as a side note, we found out then that their customer service was seriously lacking. My hubby finally told the guy on the phone that if they didn't have it fixed soon, he would wring the neck of the guy who showed up next in our yard. (I was furious, because they do not respond well to threats! BUT, the next day I had internet!!!)

Well, two days ago I got our second bill....for $249! WTF???? So hubby tried to call, because we can't make heads or tails of the bill, and the wonderful people at at&t just kept telling him he was speaking to the wrong department, and that he need to call this number, then THIS number, on and on for over 90 minutes!!!! Saying hubby was pissed is an understatement. Finally I told him just to give me the phone, and I'd call the number he FINALLY got from the 30th person he spoke to. I get put on hold forever, then a woman comes on, and I bluntly tell her I need to know why my bill is so high. She pulls it up, and says it's installation fees, and partial month billing, and they "forgot" my long distance last month, so they doubled up on that, and since we moved, they could no longer break up the fees, so it had to be paid in full. I asked what my "normal" monthly bill will be, since we were quoted $80. She says "about $110". I ask why it's not the $80 hubby was quoted, and she says "taxes". Hubby specifically asked the dude who quoted him the $80 if that included taxes, and he had said yes. He was lying, or just didn't have a freakin' clue!

I WAS PISSED!

What did I do about it, you ask?

I called our cable company, and requested cable/phone/internet for the apartment. I am so sick of at&t, and it's only been 2 months!!!! So, friday they will be here to hook up my phone, then next friday they will be here to do cable and internet. And the kicker? I am getting EVERY CHANNEL, movies and all, for $129 a month. Yes, that's only $19 more a month. (okay, so with taxes and all it will be about $147, but still a way better deal, because I will have TV BACK!!!!) You guys have no idea how freakin' excited I am!!!!!!

The reason I'm telling you this story? I will be offline for another week. I know, I know, you will all miss me terribly, and cry a river of tears, and, yes, I am totally full of myself! lol! But, when I return, I will be faster, and happier. Not like you would be able to tell or anything, unless I start putting happy faces after every sentence. :) Like this. :) Annoying yet? :) Can you tell I'm in a great mood? :) Okay, I'll stop now. ;)